Refund Policy

Rejection Guarantee

If your manuscript is desk-rejected by your target journal purely for language or clarity issues after our edit, you're entitled to one of the following at no additional charge:

• A free re-edit of the affected sections, or
• Help drafting a resubmission cover letter addressing the language concerns.

To claim this guarantee, submit a refund/re-edit request from your order page within 30 days of the rejection, along with the journal's rejection notice. We review each request individually — the guarantee covers language-related rejections, not rejections based on scope, novelty, or scientific merit.

Deadline Guarantee

If we miss the delivery date stated at the time you placed your order, you're eligible for a discount on that order or a full refund, depending on how significantly the deadline was missed and whether the delay was communicated in advance.

How to Request a Refund

Open the relevant order from your dashboard and use the "Request a refund" option, or contact us directly with your order number and reason. We aim to respond to every refund request within 2 business days.

What's Not Covered

• Rejections based on the manuscript's scientific content, methodology, novelty, or scope.
• Free 500-word samples (these carry no charge, so there's nothing to refund).
• Delays caused by the client providing incomplete files or late responses to editor questions.

Processing

Approved refunds are processed back to your original payment method (Stripe or Paystack) and may take 5–10 business days to appear, depending on your bank or card issuer.